Refund & Cancellation Policy

1. Overview

At AlchemyGen, we strive to ensure your complete satisfaction with our AI-powered brand generation services. This policy outlines our refund and cancellation procedures to provide you with a clear understanding of your options.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until the subscription expires
• No further charges will be made to your payment method
• Your account and generated assets will remain accessible in read-only mode

3. Refund Eligibility

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of their initial purchase if they are not satisfied with our service
• Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours) during your billing period, you may be eligible for a prorated refund
• Billing Errors: If you were charged incorrectly or multiple times for the same service, we will promptly issue a refund for the erroneous charges
• Technical Issues: If persistent technical issues prevent you from using core features and our support team cannot resolve them within a reasonable timeframe

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees after the 14-day money-back guarantee period
• One-time purchases or credit packs that have been partially or fully used
• Fees for services already rendered or AI generations already completed
• Accounts terminated due to violation of our Terms of Service
• Promotional or discounted subscriptions (unless otherwise stated)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@alchemygen.pro
2. Include your account email and order/transaction ID
3. Provide a brief explanation of the reason for your refund request
4. Our team will review your request within 3-5 business days

6. Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method
• Credit card refunds typically appear within 5-10 business days
• Bank transfers may take up to 14 business days depending on your financial institution
• You will receive an email confirmation once the refund has been processed

7. Subscription Downgrades

If you wish to downgrade your subscription to a lower tier, you may do so at any time through your account settings. The new pricing will take effect at the start of your next billing cycle. No prorated refunds are provided for downgrades mid-cycle, but you will retain access to your current plan's features until the end of the billing period.

8. Free Trial Cancellation

If you are on a free trial, you may cancel at any time before the trial period ends to avoid being charged. If you do not cancel before the trial expires, your payment method will be automatically charged for the subscription plan you selected. Charges made after a free trial ends are subject to our standard refund policy.

9. Account Termination

We reserve the right to terminate accounts that violate our Terms of Service. In such cases, no refunds will be provided. If you wish to permanently delete your account and all associated data, please contact our support team. Account deletion is irreversible and does not entitle you to a refund.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and may lead to account suspension. We are committed to resolving any billing disputes fairly and promptly.

11. Changes to This Policy

We may update this refund and cancellation policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about our refund and cancellation policy, please contact us:

Email: support@alchemygen.pro