Privacy Policy
Last updated: January 1, 2026
1. Introduction
Welcome to AlchemyGen. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered brand generation platform.
2. Information We Collect
We collect information you provide directly to us:
- Account information (name, email address, password)
- Profile information and preferences
- Brand data and creative inputs you provide
- Reference images you upload
- Payment and billing information
- Communications with us
We automatically collect:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Generate AI-powered brand assets based on your inputs
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your experience
4. AI and Data Processing
Our service uses artificial intelligence to generate brand assets. When you use our AI features, your inputs (including text prompts and reference images) are processed by our AI systems. We do not use your personal brand data to train our AI models without your explicit consent. Generated content is stored in your account and is not shared with other users.
5. Information Sharing
We may share your information with:
- Service providers who assist in our operations
- Payment processors for transaction handling
- Analytics providers to help us understand usage
- Law enforcement when required by law
- Other parties with your consent
We do not sell your personal information to third parties.
6. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your activity on our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal data remains protected.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
13. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Email: support@alchemygen.pro